华人易购网欧洲（edog-eu.com）服务于欧洲华人朋友，所售商品都经过了严格的质量检测和市场检验，质量值得信赖，售后服务完善。 尽管如此，为给您营造一个安心购买、无后顾之忧的购物环境，edog-eu.com对所出售的商品（产品配件及福袋等特殊促销活动不包含在此）提供如下以及退换货服务、以及保修服务。

一、30天换货条款政策

自货物送达之日起，30天内(以您收到货物至寄出货物的时间为准)，如产品出现质量问题，我们将免费为您更换同款新机，再次邮寄的费用由我们承担；如只是可替换零件出现问题，我们将免费邮件新的零件给您，将不更换整个机器。

二、运输过程中出现问题

关于运输过程中损坏：1.运输造成的损坏，我们会根据损坏情况为您更换机器，如损坏部位仅为可替换零配件，我们将免费邮寄新的零配件给您，不更换整个机器；2.请您在收到产品3天以内，通过电话或Email通知华人易购网欧洲客服中心；3.收货后即发现的产品损坏情况，请您务必不要使用该产品，并立即与我们客服中心联系；4.请提供多张不同角度拍摄的产品损坏照片包括外包装（包含物流单号的标签）、内包装、产品远图及损坏部分细节图或小视频，还有相关文字说明通过邮件的形式发送到customerservice@edog-eu.com客服邮箱，我们将在1-2个工作日内给予回复；

关于运输过程寄丢：如果tracking显示delivered但没有收到货，或者中转丢失，请您务必在2天以内联系快递公司沟通送件情况；如果快递公司48小时之内未能找到货品，您可以通过电话或Email通知华人易购网欧洲客服中心，我们会尽快调查后重新安排寄送或退款。


如果您有任何问题，欢迎添加客服团队微信E-Dogshop 或扫一扫二维码

Edog-eu.com serves European friends, goods sold through strict quality inspection and market inspection, quality is trusted, and after-sales service is improved. Despite this, in order to create a peace of mind, there is no shopping environment, and EDOG-EU.com is provided with special promotions such as goods (product accessories and blessing bags, etc.) provide the following and returned goods, and warranty Serve.

First, 30-day exchange terms policy

From the date of delivery of the goods, within 30 days (subject to the time you receive the goods to send goods) If it is only a problem with the replacement part, we will give you a free mail new part, and will not replace the entire machine.

Second, there is a problem during transportation

Damage during transportation: 1. Damage caused by transportation, we will replace the machine according to the damage, such as the damaged part is only replaceable parts, we will mail free mail to you, do not replace the entire machine; 2 Please pay within 3 days of the product, inform Edog-eu customer service center by phone or email; 3. After receiving the goods, the product is damaged, please do not use the product, and immediately with our customer service center Contact; 4. Please provide a number of different angles of different angles, damaged photos include external packaging (including labels with logistics single number), internal packaging, product remote map, damaged partial detail map or small video, and related text instructions through mail Send to Customervice@edog-eu.com Customer Service Mailbox, we will reply within 1-2 working days;

About the transportation process, if tracking shows Delivered but not received, or transfers lost, please contact the express delivery company within 2 days; if the courier is not found within 48 hours, you can pass Telephone or email inform Edog-eu Customer Service Center, we will rearrange the delivery or refund after investigation as soon as possible.

If you have any questions, please feel free to add customer service’s Wechat:E-Dogshop or scan the QR code.